FAQs


  • Getting Started

    1. What is Fixed Asset Management software?

    Fixed Asset Management software is a comprehensive solution that helps organizations track, manage, and maintain their physical assets throughout their lifecycle. It includes features for asset tracking, depreciation calculation, maintenance scheduling, and compliance reporting.

    2. How do I sign up for an account?

    Click the "Start Free Trial" button on our homepage, enter your business email, create a password, and fill in your company details. You'll receive a confirmation email to verify your account and can start using the platform immediately.

    3. What information do I need to get started?

    You'll need basic company information, a list of your assets (which can be imported via CSV), asset purchase dates and costs, and depreciation methods you want to apply. Our onboarding wizard will guide you through the setup process.

    4. Can I import my existing asset data?

    Yes! We support bulk import via CSV, Excel files, and direct integration with popular accounting software like QuickBooks, Xero, and SAP. Our support team can help you map your data fields correctly.

    5. How long does implementation take?

    Most organizations are up and running within 1-3 days. Small businesses with fewer assets can start immediately, while larger enterprises with complex requirements typically complete implementation within 1-2 weeks with our dedicated onboarding support.

  • Features & Functionality

    1. What types of assets can I track?

    You can track all types of fixed assets including IT equipment, vehicles, machinery, furniture, buildings, tools, and more. The system is flexible and can accommodate any asset category relevant to your business.

    2. Does the system calculate depreciation automatically?

    Yes, our system automatically calculates depreciation using multiple methods including Straight-Line, Declining Balance, Sum-of-Years-Digits, and Units of Production. You can set different methods for different asset classes.

    3. Can I scan barcodes or QR codes?

    Absolutely! Our mobile app supports barcode and QR code scanning for quick asset identification and tracking. You can generate and print labels directly from the platform.

    4. Is there a mobile app available?

    Yes, we offer native mobile apps for both iOS and Android. The apps allow you to scan assets, update locations, schedule maintenance, capture photos, and access asset information from anywhere.

    5. What reports can I generate?

    Our platform offers comprehensive reporting including depreciation schedules, asset registers, location reports, maintenance history, disposal reports, custom reports, and financial compliance reports. All reports can be exported to PDF, Excel, or CSV.

    6. Can I set up maintenance schedules?

    Yes, you can create preventive maintenance schedules based on time intervals or usage metrics. The system sends automated reminders to responsible parties and tracks maintenance history for each asset.

  • Billing & Pricing

    1. What pricing plans do you offer?

    We offer tiered pricing based on the number of assets: Starter (up to 500 assets), Professional (up to 2,500 assets), and Enterprise (unlimited assets). Each plan includes different features and support levels. Visit our pricing page for detailed information.

    2. Is there a free trial?

    Yes! We offer a 14-day free trial with full access to all features. No credit card is required to start your trial. You can upgrade to a paid plan at any time during or after the trial period.

    3. How does billing work?

    We bill monthly or annually via credit card or invoice. Annual subscriptions receive a 20% discount. Billing occurs at the beginning of each billing cycle, and you can view invoices and payment history in your account dashboard.

    4. Can I change my plan later?

    Yes, you can upgrade or downgrade your plan at any time. Upgrades take effect immediately with prorated charges. Downgrades take effect at the next billing cycle, and we'll provide prorated credits.

    5. What payment methods do you accept?

    We accept all major credit cards (Visa, MasterCard, American Express, Discover), ACH transfers, and for Enterprise plans, we can arrange invoicing with NET 30 payment terms.

    6. Do you offer refunds?

    We offer a 30-day money-back guarantee for new customers. If you're not satisfied within the first 30 days, contact us for a full refund. Refunds for subsequent months are evaluated on a case-by-case basis.

    7. Are there any setup fees or hidden costs?

    No setup fees or hidden costs. The price you see is the price you pay. Enterprise plans may include optional add-ons like dedicated support, custom training, or advanced integrations at an additional cost.

  • Security & Compliance

    1. How secure is my data?

    We use bank-level 256-bit SSL encryption for data in transit and AES-256 encryption for data at rest. Our infrastructure is hosted on AWS with SOC 2 Type II compliance, and we conduct regular security audits and penetration testing.

    2. Where is my data stored?

    Data is stored in secure data centers with multiple redundancies. We offer data residency options in North America, Europe, and Asia-Pacific regions to comply with local data sovereignty requirements.

    3. Do you perform regular backups?

    Yes, we perform automated backups every 6 hours with 30-day retention. Enterprise customers can request custom backup schedules and extended retention periods.

    4. Is the platform GDPR compliant?

    Yes, we are fully GDPR compliant. We provide data processing agreements, support data subject access requests, and maintain detailed data processing records. You maintain full ownership and control of your data.

    5. Can I control user access and permissions?

    Absolutely. Our role-based access control (RBAC) system allows you to define custom roles and permissions. You can control who can view, edit, approve, or delete assets at granular levels.

    6. Do you support single sign-on (SSO)?

    Yes, Enterprise plans include SSO support via SAML 2.0, including integration with Azure AD, Okta, Google Workspace, and other identity providers.

  • Integrations & API

    1. What accounting software do you integrate with?

    We integrate with QuickBooks Online, QuickBooks Desktop, Xero, SAP, Oracle NetSuite, Microsoft Dynamics, and Sage. These integrations sync asset data, depreciation entries, and journal entries automatically.

    2. Do you offer an API?

    Yes, we provide a comprehensive RESTful API with detailed documentation. The API allows you to integrate our asset management system with your existing tools, automate workflows, and build custom applications.

    3. Can I integrate with my CMMS or ERP system?

    Yes, we support integration with popular CMMS and ERP systems. For systems without native integration, our API and webhooks allow custom integrations. Our professional services team can assist with complex integrations.

    4. Is there a webhook functionality?

    Yes, we support webhooks for real-time notifications about asset events such as new asset creation, updates, disposals, maintenance schedules, and depreciation calculations.

  • Support & Training

    1. What support options are available?

    We offer email support for all plans, live chat for Professional plans, and phone support for Enterprise customers. Our knowledge base and video tutorials are available 24/7 for all users.

    2. What are your support hours?

    Email and chat support: Monday-Friday, 8 AM - 8 PM EST. Enterprise phone support: Monday-Friday, 6 AM - 10 PM EST. Emergency support is available 24/7 for Enterprise customers with critical issues.

    3. Do you provide training?

    Yes! We offer live onboarding sessions, recorded training videos, comprehensive documentation, and webinars. Enterprise customers receive customized training sessions for their teams.

    4. How quickly can I expect a response?

    Response times vary by plan: Starter (24 hours), Professional (4 hours), Enterprise (1 hour for standard, 15 minutes for critical issues). Most queries are resolved on first contact.

    5. Can I request new features?

    Absolutely! We actively encourage feature requests through our feedback portal. Popular requests are prioritized in our product roadmap, and we regularly communicate updates to our user community.

  • Technical Requirements

    1. What are the system requirements?

    Our web application works on any modern browser (Chrome, Firefox, Safari, Edge) with an internet connection. Mobile apps require iOS 13+ or Android 8.0+. No special hardware or software installation is needed.

    2. Can I use the system offline?

    The mobile app offers limited offline functionality for viewing asset details and scanning. Data syncs automatically when you reconnect to the internet. Full offline mode is available for Enterprise customers with specific requirements.

    3. What file formats can I import/export?

    Import: CSV, Excel (.xlsx, .xls), and JSON. Export: CSV, Excel, PDF, and JSON. Asset photos can be uploaded in JPG, PNG, and HEIC formats.

    4. Are there any limits on data storage?

    Storage limits vary by plan. Starter plans include 10GB, Professional plans include 50GB, and Enterprise plans offer unlimited storage. Each asset can have unlimited photos and document attachments within your storage allowance.

Have any questions? Contact Us