1. General Refund Policy

AssetNix offers refunds for subscription services under certain circumstances as outlined in this Policy. All refund requests are subject to review and approval by AssetNix. We reserve the right to refuse refunds that do not meet our refund criteria.

2. Eligibility for Refunds

Trial Period

If you cancel your subscription within the trial period (typically 14 days from the start date), you may be eligible for a full refund. No refund is required during the trial period as no charges are made until the trial ends.

Subscription Cancellation

Refunds may be available for subscription cancellations made within 30 days of the initial purchase or renewal, subject to the conditions below:

• You have not used the Service extensively during the refund period
• You have contacted our support team to resolve any issues before requesting a refund
• The refund request is made in good faith and not for fraudulent purposes

Service Issues

If you experience technical issues that prevent you from using the Service and we are unable to resolve them within a reasonable timeframe, you may be eligible for a partial or full refund.

3. Non-Refundable Items

The following items are generally not eligible for refunds:

• Subscriptions that have been active for more than 30 days
• Add-on services or features purchased separately
• Custom development or implementation services
• Professional services, consulting, or training
• Third-party integrations or services
• Subscriptions cancelled due to violation of our Terms of Use

4. Partial Refunds

In certain circumstances, we may issue partial refunds:

• If you've used the Service for a portion of the billing period, we may refund the unused portion
• If you upgrade or downgrade your plan mid-cycle, prorated refunds may apply
• If there are extenuating circumstances, we may offer a partial refund at our discretion

5. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at refunds@assetnix.com or through your account dashboard
2. Provide your account information and the reason for the refund request
3. Include any relevant documentation or details about issues you've experienced
4. Wait for our team to review your request (typically within 5-7 business days)

We will respond to your refund request within 5-7 business days and process approved refunds within 10-14 business days.

6. Refund Processing

Once a refund is approved:

• Refunds will be processed to the original payment method used for the purchase
• Processing times may vary depending on your payment provider (typically 5-10 business days)
• You will receive an email confirmation once the refund has been processed
• Your account access will be terminated upon refund processing unless otherwise agreed

7. Cancellation vs. Refund

Cancellation: You can cancel your subscription at any time. Cancellation will prevent future charges but does not automatically entitle you to a refund for the current billing period.

Refund: A refund returns money for services already paid. Refunds are subject to the terms outlined in this Policy.

If you cancel your subscription, you will continue to have access to the Service until the end of your current billing period, unless you request an immediate refund and account termination.

8. Dispute Resolution

If you are not satisfied with our refund decision, you may:

• Contact us for further discussion and review of your case
• Provide additional information or documentation that may affect our decision
• Escalate the matter through our customer support channels

We are committed to working with you to resolve any concerns fairly and transparently.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. We will notify you of any changes by posting the updated Policy on this page and updating the "Last Updated" date. Changes will be effective immediately upon posting.

10. Contact Us

If you have any questions about this Refund Policy or need to request a refund, please contact us at:

AssetNix
Email: refunds@assetnix.com
Support: support@assetnix.com
Address: [Your Company Address]